23 March, 2022 | 30 min
Building An Effective CX Strategy In Fashion
Retail Business
Join India’s biggest Retailers and Enablers in discussing Converting Change To Progress: Building An Effective CX Strategy In Fashion Retail Business. Explore the straps for post-pandemic preparedness to gear up the CX and know the experience of the brands in handling the sharp shift in the consumers’ behaviour pattern. How the value-side of the business is driving sales, now that the rose coloured glasses of discounts were off of consumers’ eyes?
Event Highlights
- IFF 2022 – Building An Effective CX Strategy
- How the shift of the consumer has affected conversions for Avnish Kumar, Neerus Ensembles
- The consumption shift & how enablers are managing expectations with Bharati Balakrishnan, Shopify India
- A Bridge to Premium Brands: Onboarding Tier – II & III with Pankaj Vermani, Clovia
- Global Trends & Strategising with Rahul Bhalla, Latin Quarters
- The Evolved mindset of consumers with Sanjay Vakharia, CEO, Spykar
- Managing throughput with a lean inventory with Sahil Malik, Da Milano
- Impulse-based vs Need-based purchases vs Habit with Shopify India
- The rise of content as a decision influencer with Clovia
- Part of CLV in the Fashion space with Neerus Ensembles
- The World in consumer’s Phone: How does it affect loyalty? With Spykar
- Shopify’s Insights on Explosive Brand Growth with Shopify India
- Omnichannel is now with Shopify India
- Brand Building: Why you need to cross the bridge with GreenHonchos
- Convergence of brands & decoupling of brands and channels with Clovia
- Deconstructing the hype around Omnichannel with Latin Quarters
- Customer at the core with Spykar
Session Speakers & Moderator
Navin Joshua
Founder & CEO
Anvish Kumar
Managing Director
Rahul Bhalla
Co-Founder & CEO
Bharati Balakrishnan
Country Head & Director
Pankaj Vermani
Founder & CEO
Sahil Malik
CEO
Sanjay Vakharia
Co founder & CEO
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