23 March, 2022 | 30 min

Building An Effective CX Strategy In Fashion
Retail Business

Join India’s biggest Retailers and Enablers in discussing Converting Change To Progress: Building An Effective CX Strategy In Fashion Retail Business. Explore the straps for post-pandemic preparedness to gear up the CX and know the experience of the brands in handling the sharp shift in the consumers’ behaviour pattern. How the value-side of the business is driving sales, now that the rose coloured glasses of discounts were off of consumers’ eyes?

Event Highlights

  • IFF 2022 – Building An Effective CX Strategy
  • How the shift of the consumer has affected conversions for Avnish Kumar, Neerus Ensembles
  • The consumption shift & how enablers are managing expectations with Bharati Balakrishnan, Shopify India
  • A Bridge to Premium Brands: Onboarding Tier – II & III with Pankaj Vermani, Clovia
  • Global Trends & Strategising with Rahul Bhalla, Latin Quarters
  • The Evolved mindset of consumers with Sanjay Vakharia, CEO, Spykar
  • Managing throughput with a lean inventory with Sahil Malik, Da Milano
  • Impulse-based vs Need-based purchases vs Habit with Shopify India
  • The rise of content as a decision influencer with Clovia
  • Part of CLV in the Fashion space with Neerus Ensembles
  • The World in consumer’s Phone: How does it affect loyalty? With Spykar
  • Shopify’s Insights on Explosive Brand Growth with Shopify India
  • Omnichannel is now with Shopify India
  • Brand Building: Why you need to cross the bridge with GreenHonchos
  • Convergence of brands & decoupling of brands and channels with Clovia
  • Deconstructing the hype around Omnichannel with Latin Quarters
  • Customer at the core with Spykar

Session Speakers & Moderator

Navin Joshua

Founder & CEO

Anvish Kumar

Managing Director

Rahul Bhalla

Co-Founder & CEO

Bharati Balakrishnan

Country Head & Director

Pankaj Vermani

Founder & CEO

Sahil Malik

CEO

Sanjay Vakharia

Co founder & CEO

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